Contact us

For urgent matters, please use our live chat feature during business hours (9am-6pm UTC-5, Monday-Friday). For general inquiries, email is typically responded to within 24 hours. If you need an immediate response outside business hours, our automated support bot can assist with basic questions.

Yes, our support team offers assistance in English, Spanish, Mandarin, French, and German. When contacting us, simply indicate your preferred language and we'll connect you with an appropriate team member or translator.

Please use our dedicated technical support form, which can be found in the 'Help' section of your account dashboard. Include screenshots, steps to reproduce the issue, and your device/browser information to help us resolve the problem more efficiently.

Absolutely. Premium and institutional account holders can schedule one-on-one consultations through the 'Advisor Connect' feature in their dashboard. Standard account holders can request consultations for portfolios exceeding $50,000 in value.

You can update your contact information anytime through your account settings page. For security purposes, some changes may require additional verification through email or SMS confirmation codes.

Our main offices are open Monday through Friday, 9 am to 6 pm UTC-5 (Panama City). In-person meetings are by appointment only and must be scheduled at least 24 hours in advance through our online booking system.